Refund policy

At Pop The Q, we take great pride in planning and delivering unforgettable proposal and event experiences. To ensure each booking receives our full attention and resources, the following refund and cancellation terms apply:

 

1. Security Deposit

 

A non-refundable security deposit of £50 is required to secure your booking and reserve our team, equipment, and date. This deposit confirms your commitment and allows us to begin preparations for your event.

 

2. Cancellations

 

If you wish to cancel your booking within 7 days of the event date, unfortunately we will not be able to provide a refund, because our team, equipment, and materials are allocated and prepared in advance for each proposal or event.

 

If you provide more than 7 days of notice of cancellation prior to the event date, we will be able to provide a full refund (excluding the security deposit). 

 

3. Rescheduling

 

We understand that plans can change. You may reschedule your proposal or event at no additional cost, subject to availability on the new date.

 

Rescheduling requests must be made at least 7 days before the original event date.

 

If your preferred new date is unavailable, we will do our best to offer suitable alternatives.

 

4. Non-Refundable Services

 

Please note that any third-party services already booked on your behalf (such as venue hire, photographers, or vendors) may have their own refund and cancellation policies. These costs may not be recoverable once confirmed.

 

5. Unforeseen Circumstances

 

In the unlikely event that we are unable to deliver the event due to circumstances beyond our control (such as extreme weather, venue closure, or emergencies), we will work with you to reschedule or provide a partial refund where applicable.